SSL Certificate Has Expired

Overview


You may face an issue that the TLS/ SSL certificate has expired for one of the *.firstrain.com portals, disapplying the following error:
Your connection is not private
NET:: ERR_CERT_DATE_INVALID



Solution


We have automated monitoring in place to renew certificates that are going to expire on time.

However, if you encounter an issue with a certificate that expired, submit a request to FirstRain support to renew the certificate, marking the case as a Complete Outage.

mceclip0.png

 

<supportagent>

Elevate issues with expired certificates to the SaaS team as a Showstopper.
Once the issue is resolved by SaaS, confirm that the affected site is reachable. You can also check the certificate information on the Digicert portal.

</supportagent>

Comments

0 comments

Article is closed for comments.