Overview

This article describes some of the troubleshooting steps to take when faced such as the app is not loading, the icon of the app is not showing, app crashes when opening publications, app freezes. 

Android Mobile Devices sometimes experience problems running certain apps for a variety of reasons. 

The majority of problems with apps are caused by

• Memory management
• Network errors
• API change
• Multiple Apps accessing the same database on the device
• A problem with the code

Environment

These issues are for Android apps in any version of it and across multiple Android devices.

Root cause

The majority of problems with apps are caused by memory management, network errors, an API change, multiple apps accessing the same database in your device, or in more advanced terms, the code of the app could be not as efficient as expected.

Resolution

• Restart the device

1. Press and hold the power button for a few seconds.
2. Tap restart on your screen
3. If you don't see "Restart", press and hold the power button for about 30 seconds, until your phone restarts.

• Check for Android updates

1. Open your device's Settings app.
2. Near the bottom, tap System > System updates. If needed, first tap About phone or About tablet.
3. You'll see your update status. Follow any on-screen steps.

• Update the app

1. Open your device's Play Store app.
2. Tap Menu > My apps & games.
3. Apps with available updates are labeled "Update".

• If an update is available, tap Update.
• If more updates are available, tap Update all.

These steps are the basics for fixing common problems with Android Apps. If you’re experiencing major issues you can try performing the following actions:

• Force close the app

1. Open your device's Settings app.
2. Tap Apps & notifications.
3. Tap the app. If you don't see it, first tap See all apps or App info.
4. Tap Force stop.

• Clear the app’s cache

1. Open your device's Settings app.
2. Tap Apps & notifications.
3. Tap the app. If you don't see it, first tap See all apps or App info.
4. Tap Storage > Clear cache.

• Clear the app’s data

1. Open your device's Settings app.
2. Tap Apps & notifications.
3. Tap the app. If you don't see it, first tap See all apps or App info.
4. Tap Storage > Clear data.

• Uninstall the app

1. Touch and hold the app you want to uninstall.
2. Drag the app to Uninstall at the top of the screen. (If you don’t see Uninstall, the app is likely a system app that you can't uninstall.)

• Contact Support

 Instructions could vary between Android devices depending on the theme or launcher you are using, but these are general instructions that work with stock Android mobile devices. You can contact support if none of these steps have solved the problem for your app functionality.