Overview

The purpose of this article is to provide a step-by-step guide to follow when end users report to publishers that they are receiving lots of email alerts. By following these steps, end users will be unsubscribed from the email alerts.  

Resolution

1. Go to ODN using the below link. If you are a user or a publisher, go to Step 2 for your publication.
   
   

   http://digital.olivesoftware.com/Olive/ODN/<name>/default.aspx
   
   where <name> is the name of the newspaper.
   
   

2. Navigate to Options > Alert.
   
3. The following popup window will appear. Enter the end user's email address
   (the email that is receiving all the emails) in the field 'Your email address' and click Enter.
   
4. A list of alerts will be shown in the results. Click on the X icon to delete them.