Overview

This article provides troubleshooting tips if you are unable to download PDFs from Active Paper Archives (APA) on Firefox. 

Environment

• Firefox
• APA 5.2.11 and earlier

Audience

Customer

Tags

• APA PDF Download troubleshooting

Resolution

This issue is specific to APA versions 5.2.11 and earlier and has been solved in APA 5.2.12. Refer to this article to Check the Version of the Installed APA Application. If the installed version is lower than 5.2.12, please upgrade to the latest version.