For any internet browser issues, we recommend users to clear the cache first. As sometimes, the back-end code is updated however it is not effective as the old code is held in the browser's cache. In Olive Software's context, this means that until the cache is cleared, some users will see, for example, the new skin (ODN1.5) but with cached old (ODN1.4) code in the back-end. This may result in errors and odd behavior. Clearing the cache would ensure that the client's browser will receive the latest code from the new skin.
The easiest way to clear cache from a PC is to press SHIFT+CTRL+DEL from an open and in-focus (active) internet browser window. This will open the dialog to clear the browser cache.
Locate and execute your Internet browser's brand-specific instructions to clear the cache from the list below:
A. Internet Explorer
B. Microsoft Edge
- Make sure to choose All Time from the Time range or Beginning of Time for other Chrome versions.
- Set Time Range to Clear to Everything.
Select "the beginning of time" from the "Obliterate the following items from:" drop-down list.
Go to Developer Menu > Empty Caches
Set Delete Data to All Time.
Note: Please note that just hitting F5 does not necessarily fix the issue as it does not address caching. Ctrl+F5 is better as it reloads the page completely, although again does not address cached code or images.