How to use Olive Support

Table Of Contents

Logging into the support portal

How to Submit a request after logging in

How to check and update existing tickets

Logging into the support portal

Go to https://support.ignitetech.com/hc/en-us/categories/360001431913 

Click on “Sign-in” on the top right corner

 

From the Sign-in page, enter in your email ID as your username and your password.

 

If this is the first time you’re logging in to the portal, but have contacted Olive Support in the past, you can use the Forgot Password or Get a password option to request for a new password.

 

 

If you have never contacted Olive Support in the past, then you will need to create a new account. You can do so by using the “Sign Up” option.

 

 

How to Submit a request after logging in

Once you’re logged in to the portal, you can click on “Submit a request” from anywhere on the portal. This option is available on the top right of the page:

 

You will now be directed to the ticket request form

 

 

Here, you will now see all the tickets under your name, and you can open any ticket and update/review it from this list

 

Note: if you have more than one user in your organization registered with Olive Support, you will also have the additional tab for “Organization Requests” next to “Requests I’m CC’d on

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