Open a publishing site using New Private Window (End-Users browsers)


New Private Window (Incognito) uses a fresh cache and cookies to load a site. It doesn’t store this information once you exit out of it. This is one of the reasons why we recommend users to open their sites using this mode in order to ensure that they are browsing an updated site.

This article describes how to open a publishing site using a new private window on end-users browsers.



For any browser issues, the initial troubleshooting is to clear the browser. However, if at that point the issue still persists, try opening the site using “New Private Window” or “Incognito”.

a. Internet Explorer
Click Tools icon > Safety > InPrivate Browsing

Shortcut key: Ctrl + Shift + P

b. Chrome
Click the Customize and control icon > New incognito window

Shortcut key: Ctrl + Shift + N

c. Firefox
Click the Open Menu icon > New Private Window

Shortcut Key: Ctrl + Shift + P

d. Safari
Click File > New Private Window

Shortcut Key: Up + Apple Key + N


e. Microsoft Edge
Click Settings and more icon > New Private Window

Shortcut Key: Ctrl + Shift + P


f. Opera
Click the Opera menu icon > New Private Window

Shortcut Key: Ctrl + Shift + N













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