Requesting a Trial License for ScaleArc

Overview

Customers may open a ScaleArc Support ticket requesting for Trial license keys.

This article outlines the required information that must be provided by each customer requesting trial licenses to be used for product evaluation for a limited time.

 

Information

Trial licenses are used for Proof of Concept (PoC) as part of the sales or product evaluation process and can be requested through the ScaleArc Support portal directly by customers or their Sales representative. Trial extensions however require prior approval from the Sales team.

The default Time Period for ScaleArc trial licenses is 15 days with a maximum extension of up to 30 days allowed.

Note: This article refers only to the process of requesting for Trial License keys for new customers. Requests for trial extensions, license renewals, or for a new license should be handled directly through the Sales team with the Renewals Manager (in case of renewing) or Account Manager (in case of a new license) in CC.

Be sure to provide the following information on the ticket, along with your contact details which will be obtained from your profile. This information is required for generating the trial license:

  • ScaleArc version
  • Number of ScaleArc instances
  • HA cluster or standalone installs
  • Database server type (MS SQLServer or MySQL)
  • Number of CPUs
  • Number of clusters
  • Allowed cache in GB
  • Additional cache in GB (default none)

Once the ticket is received with the above information, ScaleArc Support will generate the trial license and send it to the requester/customer in a Zendesk ticket as a Zip archive attachment to the ticket.

 

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