Unable to Print or Preview Reports due to "Error 588 : Error:524 in File : Print Job Busy"

Overview

This article provides a solution for users unable to print and preview reports due to the following error:

Error 588 : Error:524 in File :  Print Job Busy

 

Solution

The above error occurs due to Windows DEP (Data Execution Prevention) settings and is resolved by following these steps on the specific workstation/server that is experiencing the issue:

  1. Open Windows Explorer > highlight 'Computer' > Right-click > Properties
  2. Select Advanced System Settings on the System properties window
  3. Select 'Advanced' tab > Click on 'Settings' under 'Performance'
  4. On Performance Options window > select 'Data Execution Prevention' tab
  5. Check 'Turn on DEP for essential Windows programs and services only'
  6. Select 'Apply' and close the window
  7. Reboot the server/workstation once the above is done

 

Testing

Users should be able to run and print reports without errors.

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