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Dear Artemis Customers,
We are excited to introduce the Aurea Customer Support Portal (https://support.aurea.com/) where from today on, you will submit any support related issues.
The Aurea Support Portal provides a complete case management user experience, so you can:
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Create a case for assistance
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Update the case real-time through comment fields
- Add attachments
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View progress and all comments added by the support team handling your issue
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Escalate and Close a case
In addition to case management, other great features in your new support portal include: knowledge base, performance dashboard, client satisfaction, and case visibility. To make this transition as smooth as possible, a list of helpful resources is provided below.
Resources
Aurea Support Portal How-to Guide
Aurea Support Portal Training Webinar Recording
Aurea Support Portal - FAQ
Artemis Migration - FAQ
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New to AureaWorks? Make sure to register or login to view these resources.
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Aurea Support
401 Congress Avenue, Suite 2650, Austin, TX 78701
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