New Support Portal for Artemis (now Aurea Planning Solutions)




Dear Artemis Customers,


We are excited to introduce the Aurea Customer Support Portal ( where from today on, you will submit any support related issues.


The Aurea Support Portal provides a complete case management user experience, so you can:

  • Create a case for assistance
  • Update the case real-time through comment fields
  • Add attachments 
  • View progress and all comments added by the support team handling your issue 
  • Escalate and Close a case

In addition to case management, other great features in your new support portal include: knowledge base, performance dashboard, client satisfaction, and case visibility. To make this transition as smooth as possible, a list of helpful resources is provided below.



Aurea Support Portal How-to Guide

Aurea Support Portal Training Webinar Recording

Aurea Support Portal - FAQ

Artemis Migration - FAQ



New to AureaWorks? Make sure to register or login to view these resources.




Aurea Support

401 Congress Avenue, Suite 2650, Austin, TX 78701

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