An Everest user may encounter the following error messages while login in or accessing Everest screens on a new machine:
Error Number: -42
Additionally, the user may receive the error message:
Error while moving to the next step
This problem can also manifest in RDP (Remote Desktop) environments with users getting a combination of the following error messages:
This error usually occurs when a user attempts to use previously saved User interface settings on a new computing environment that is not capable of displaying or loading them, or when the user interface settings have become corrupted. The procedure to save and export a UI configuration is described in Customizing Everest Windows Settings.
Follow these steps to fix the errors for the affected users/clients:
Step 1: Reset the interface
Execute the following steps using an account with Supervisor permissions to reset the user interface settings for the affected user:
- Log in to Everest, with SuperUser credentials.
- Go to File > Set Up > Interface Settings.
- Select the user who is receiving the error.
- Select Options > Restore factory settings > All settings.
- Validate the fix by having the user attempt to execute the previously failing steps.
If successful, the error message will not come up; otherwise, proceed to Step 2.
Step 2: Re-install Everest client
If the above steps did not resolve the issue, re-install the Everest client by following these steps:
- Ensure you have the installation files on your local file system
- Uninstall the Everest client
- Delete all the Everest directories from C:\Program files(X86)
- Delete all the files from C:\Program Data\Everest and EverestInstall
- Install the Everest client using the files from your local file system.
- After installing, reset the user interface again by following the procedure in Step 1 above.
Users should be able to successfully log on to Everest and navigate through various screens without encountering the access violation error.