Everest Email Error: Failed to open attachment

Overview

When you try to email a document, it works the first time, then you are getting the following error: Failed to open attachment

Solution

In order to resolve this problem, follow the steps below:

  1. Restarting the print spooler service:
    1. Click on Start > Run
    2. Type services.ms and then click OK.
    3. Right-click the Printer Spooler service, and then click Restart

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  2. Exclude the Everest application from Windows Data Execution Prevention (DEP).
    1. Click the Start button on your Windows computer and choose Computer > System Properties > Advanced System Settings.
    2. From the System Properties dialog, select Settings.
    3. Select the Data Execution Prevention tab.
    4. Select Turn on DEP for all programs and services except those I select.
    5. Click Add and use the browse feature to browse to the program executable you want to exclude.

Testing

When trying to email a file, the error won't reproduce. In case the issue persists afterward, please contact support, and share with us the Everest log files located at: C:\Documents and Settings\All Users\Application Data\Everest\Temp\svrerr.log

 

Content Author: Shreef Khattab

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