Overview

When you try to email a document, it works the first time, then you are getting the following error: Failed to open attachment

Solution

In order to resolve this problem, follow the steps below:

1. Restarting the print spooler service:
   1. Click on Start > Run
   2. Type services.ms and then click OK.

   3. Right-click the Printer Spooler service, and then click Restart

      
2. Exclude the Everest application from Windows Data Execution Prevention (DEP).
   
   1. Click the Start button on your Windows computer and choose Computer > System Properties > Advanced System Settings.
   2. From the System Properties dialog, select Settings.
   3. Select the Data Execution Prevention tab.
   4. Select Turn on DEP for all programs and services except those I select.
   5. Click Add and use the browse feature to browse to the program executable you want to exclude.

Testing

When trying to email a file, the error won't reproduce. In case the issue persists afterward, please contact support, and share with us the Everest log files located at: C:\Documents and Settings\All Users\Application Data\Everest\Temp\svrerr.log

Content Author: Shreef Khattab