Overview
This article provides information about common licensing issues and serves as a guide on how to troubleshoot their root causes.
Information
Verify that the license daemons/services (lmgrd
, attclmd
) are running on the server:
-
On UNIX, use one of the following commands:
lmstat
orps -a
. -
On Windows, navigate to Start > All Programs > Auto-trol > Attc License Management 5.1 > lmtools > Server Status tab.
-
On Windows, check the Task Manager. Both
lmgrd
andattclmd
should be in the process list. -
Look at the license log file to verify that daemons have connected properly. It is located in the folder where you installed the license. The default path is:
C:\Users\<username>\AppData\Roaming\Auto-trol
-
Verify that TCP/IP communication exists between server nodes and client nodes:
-
Use ping to verify that TCP/IP communication exists.
-
Use ping on the server node to ping itself.
-
-
Examine the license log file and any error messages for more information.
Licensing error messages can be divided into several categories:
Category |
Description/Format |
||||||||
---|---|---|---|---|---|---|---|---|---|
Initialization errors |
Initialization errors occur when a product is initializing licenses.
Format/Syntax:<code reference number>:
Where:
|
||||||||
Checkout errors |
Check-out errors occur when a client can’t check out a license for the specified feature. Take action based on the error message.
Format/Syntax:
<feature name> (<error number>): <feature> not found:
Where:
|
||||||||
Checkin errors |
Check-in errors occur when the product has trouble checking in a feature’s license. These happen when ATTClm can’t check-in, or release a license. Take action based on the error message.
Format/Syntax:<feature name> (<error number>): <error message>
Where:
|
Initialization, checkout, and check-in errors can be caused by FLEXnet Publisher, the system, or ATTClm:
Error | Form |
ATTClm errors | -5XX (i.e, -506 ) |
FLEXnet Publisher errors | -X (i.e, -8 ). |
System errors | X (i.e, 23 ). |
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