No Data Available in the Trending Phrases View

Overview


You may encounter an issue that there are no Trending Phrases found for a specific company - the message No result foundis displayed in Trending Phrases of the Moment, which is one of the views available in the Explore Search section.

 

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Solution


Submit a request to FirstRain support to investigate why there are no results in the Trending Phrases view.

<supportagent>

  1. Reproduce the issue - search for a well-known company (e.g., Google, Apple, etc.) and select the Trending Phrases view. Also, you can search for a company reported by the customer.
  2. If the issue is reproducible, elevate the case to the SaaS team as a SaaS Incident with High priority.
  3. Once SaaS confirms that the issue is resolved, search for the same company and make sure that data is available in the Trending Phrases view.

</supportagent>

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