In the ticketing system, there are some pop-ups (Surveys), which come up every time the users load the page.
There are 2 NPS surveys that can be disabled, the one that pop-ups in the Ignite portal, and there is another one which you will receive via email (If you disable this one, the user won't receive the resolution email anymore since they automatically include the NPS survey in them).
In order to disable them, you need to send an email to firstname.lastname@example.org
If the user wishes to enable the resolution email with NPS survey, make sure to leave the 48 hour NPS notification disabled.
Confirmation: Once this has been disabled, the user shouldn't get any survey pop-up.
Content Author: Enrique Castañeda